The brand originates from Vietnamese coffee.
From the love for Vietnam and passion for coffee, in 1999, Highlands Coffee was born with the ambition to elevate Vietnam's long-standing coffee heritage and spread the spirit of pride, harmoniously connecting tradition with modernity. Starting with packaged coffee products in Hanoi in 2000, we quickly developed and expanded into a famous coffee shop brand, continuously expanding our domestic and international operations since 2002.
Over the years, we have continuously brought delicious and richly-flavored coffee products into a comfortable and elegant space. Our cups of coffee are not just a familiar drink, but also carry with them a cultural mission that reflects a part of modern Vietnamese life.
Until now, Highlands Coffee still maintains the manual coffee sorting process to select the best quality coffee beans, freshly roasted every day, and serve our customers with a bright smile. Our secret to success lies in the excellent space, excellent products, and attentive service at an affordable price.

HIGHLANDS COFFEE

Students/Interns

Recent graduates

Employee

Team Leader/Supervisor

Manager

Deputy Director

Director

General Director

President/Vice President

Name A - Z

Name Z - A

Newest

Featured jobs

Permanent Full-time

Temporary Full-time

Permanent Part-time

Temporary Part-time

According to Consulting Contract

Internships

Retail (excluding cars, motorcycles, motorcycles and other motor vehicles)

Võ Thành Nghĩa

Store Development

Job overview: Design Project Management Senior Specialist is responsible for leading and coordinating the rollout of our branded environments across multiple sites domestically and internationally. At the intersection of design, operations, and construction, this role will ensure our brand is delivered consistently, efficiently, and on time. This position will work closely with internal designers & roll-out team, external consultants, franchise partners, and contractors to drive each project from concept through construction, protecting design intent while ensuring practical execution at every stage.
Project Management:
<ul><li>Manage end-to-end project delivery of new store openings, renovations, and refreshes.</li><li>Manage project timelines, budgets, and resources, ensuring all stakeholders are aligned and milestones are met.</li><li>Manage approval checkpoints and documentation submissions (including landlord, council, or internal sign-offs).</li><li>Collaborate with the BIM Sr. Specialist to develop, maintain, and enforce brand guidelines and design standards across all sites, ensuring consistent rollout procedures </li><li>Support value-engineering and cost reviews while maintaining design integrity.</li><li>Assist with contractor onboarding, quality control reviews, and site inspections.</li><li>Proactively identify and address potential design deviations or inconsistencies across projects.</li></ul>
Stakeholders Collaboration & Management:
<ul><li>Act as the design team’s operational lead, translating creative concepts into executable plans to ensure successful project execution & aligning the design vision with the realities of construction.</li><li>Coordinate with internal teams (design, roll-out, marketing, operations, product) and external vendors (consultants, contractors, suppliers), facilitating regular project meetings with stakeholders to ensure clear communication and alignment.</li><li>Track and resolve on-site issues in collaboration with contractors and the BIM Senior Specialist.</li><li>Maintain project dashboards, trackers, and reports to inform leadership and drive accountability.</li><li>Serve as the primary point of contact for design-related inquiries from internal and external stakeholders.</li></ul>

University

5 years

Fine Arts/Art/Design

1. OVH Hiring
2. Project Hiring (Management Trainee, SM Trainee, etc)
3. Ops Project Hiring
4. SEC Hiring

HC_SOUTH & CENTRAL HIRING

Thành phố Hồ Chí Minh

mandatory

Design Project Management Senior Specialist

Phường An Khánh

Agriculture and related activities

Lê Nguyễn Bảo Hân

Operations

Mục tiêu công việc: 
<ul><li>Hỗ trợ đội ngũ Chăm Sóc Khách Hàng trong việc tiếp nhận, xử lý và theo dõi phản hồi của khách hàng trên các kênh giao tiếp chính thức của Highlands Coffee; đảm bảo thông tin được ghi nhận chính xác, phản hồi đúng thời hạn và chuyển đến đúng bộ phận phụ trách.</li><li>Góp phần duy trì chất lượng dịch vụ, nâng cao sự hài lòng của khách hàng và xây dựng hình ảnh thương hiệu Highlands Coffee chuyên nghiệp, tận tâm.</li></ul>
Mô tả công việc:
Tiếp nhận và phản hồi khách hàng: 
<ul><li>Tiếp nhận và xử lý các yêu cầu, thắc mắc, góp ý và khiếu nại của khách hàng qua Email, Hotline, Fanpage, Help Center, Highlands Coffee App và các kênh được phân công.</li><li>Soạn thảo nội dung phản hồi bằng văn phong chuyên nghiệp, thân thiện, đồng cảm và phù hợp với tiêu chuẩn giao tiếp của thương hiệu.</li><li>Cung cấp thông tin chính xác về sản phẩm, dịch vụ, chương trình khuyến mãi, voucher, ứng dụng và các chính sách liên quan.</li><li>Chủ động tìm hiểu thông tin cần thiết để hỗ trợ khách hàng, đảm bảo phản hồi rõ ràng, đầy đủ và đúng thời hạn. </li></ul>
<ul><li>Ghi nhận và theo dõi phản hồi Ghi nhận đầy đủ thông tin khách hàng, nội dung phản hồi, cửa hàng liên quan, nhóm vấn đề và tình trạng xử lý trên hệ thống hoặc biểu mẫu được quy định.</li><li>Phân loại phản hồi theo nhóm vấn đề như chất lượng sản phẩm, thái độ phục vụ, thời gian chờ, tính chính xác của đơn hàng, vệ sinh an toàn thực phẩm, giao hàng và chương trình khuyến mãi.</li><li>Theo dõi tiến độ xử lý các trường hợp đang chờ phản hồi từ cửa hàng hoặc các bộ phận liên quan.</li><li>Đảm bảo thông tin được cập nhật đầy đủ và hồ sơ vụ việc được lưu trữ theo quy trình. </li></ul>
Phối hợp xử lý vụ việc 
<ul></ul>
<ul><li>Chuyển tiếp phản hồi đến cửa hang hàng hoặc quản lý trực tiếp theo quy trình phân công. </li><li>Theo dõi phản hồi từ các bên phụ trách và phối hợp hoàn tất vụ việc theo hướng dẫn của quản lý trực tiếp.</li><li>Chủ động báo cáo các trường hợp quá hạn, phản hồi tiêu cực nghiêm trọng hoặc có nguy cơ ảnh hưởng đến trải nghiệm khách hàng và uy tín thương hiệu.</li><li>Chuyển cấp kịp thời đối với các vấn đề liên quan đến an toàn thực phẩm, chất lượng sản phẩm nghiêm trọng, an toàn khách hàng, pháp lý hoặc truyền thông; không tự ý đưa ra kết luận hay cam kết vượt thẩm quyền.</li></ul>
Hỗ trợ báo cáo và cải tiến dịch vụ 
<ul><li>Tổng hợp dữ liệu phản hồi khách hàng theo biểu mẫu và thời hạn được yêu cầu.</li><li>Hỗ trợ cập nhật báo cáo số lượng phản hồi, nhóm vấn đề, tình trạng xử lý và các trường hợp cần theo dõi. </li><li>Ghi nhận những vấn đề lặp lại hoặc xu hướng phản hồi đáng chú ý để báo cáo quản lý.</li><li>Thực hiện các công việc hành chính và nhiệm vụ hỗ trợ khác theo sự phân công của quản lý trực tiếp.</li></ul>

Inexperienced

Customer Service

Customer Service Staff

Beverage production

Nguyễn Trần Xuân Thanh

Ops Service

Brief summary of job profile
The Operations Communication Specialist is responsible for bridging the communication gap between the support center (Overhead/ OVH) and our stores, as well as among Operations departments, ensuring alignment of operational activities with company objectives. This role focuses on overseeing all aspects of internal communications to ensure they are consistent, well-structured, and engaging. By leveraging effective communication, the Operations Communication Specialist will contribute to performance improvements and operational excellence through seamless information flow, support operational activities, and enhance the overall efficiency of all stores nationwide.

Key Accountabilities:
Operations Communication (60%)
<ul><li>Develop and disseminate Operations communications to ensure clarity, consistency, and engagement from OVH to the stores and among Operations departments.</li><li>Foster strong relationships between Store Operations and OVH, facilitating effective communication and collaboration to align with operational goals.</li><li>Develop and implement communication plans and processes that support operational initiatives, enhancing the flow of information across all levels of Operations and relevant stakeholders.</li><li>Manages Operations communication channels, including but not limited to email, intranet, face-to-face and online channels.</li><li>Regularly analyze and assess the effectiveness of communication processes and channels, identifying opportunities for improvements and making necessary adjustments, utilizing appropriate tools.</li><li>Coordinate relevant Operations projects to ensure effective communication and collaboration.</li><li>Coordinate weekly/ monthly/ quarterly communications across the Operations departments for timely updates.</li><li>Collaborate with relevant teams to ensure a unified communication approach.</li><li>Work closely with Marketing, Supply Chain and Operations teams to ensure that campaign communications are timely and effective.</li></ul>
Operational Support (20%)
<ul><li>Provide support for operational activities, ensuring that all Operations teams are informed and aligned on key initiatives, updates, and procedures.</li><li>Develop and deliver training programs to enhance communication skills within the Store Operations team, promoting a culture of open dialogue and feedback.</li></ul>
Coordinate and support cross-fun (20%)
<ul><li>Regularly report on communication plans and effectiveness to senior management.</li><li>Use data and feedback to refine communication approaches and improve engagement.</li><li>Ensure that all required standards, resource manuals, and guidelines remain up-to-date and accessible to all Operations employees.</li><li>Collaborate with cross-functional teams to gather content and insights for communication materials & documentation.</li></ul>

2 years

Operations Communication Specialist

Ngô Hồng Mỹ Tiên

Real Estate

Vị trí này chịu trách nhiệm dẫn dắt đội ngũ Lease & Service trên toàn quốc, giám sát toàn bộ các hoạt động đàm phán hợp đồng thuê, gia hạn hợp đồng và quản lý quan hệ với chủ nhà cho cả các cửa hàng mới và hiện hữu. Vai trò này phối hợp chặt chẽ với các bộ phận và bên liên quan để đảm bảo tiến độ mở cửa hàng mới (NSO) đúng kế hoạch, đồng thời hỗ trợ xử lý các vấn đề liên quan đến chủ nhà sau khi cửa hàng đi vào hoạt động.

Các Nhiệm Vụ Chính:
- Hoạch định & Quản lý dữ liệu:&nbsp;
- Hỗ trợ Head of Expansion trong việc xây dựng kế hoạch thuê mặt bằng và dịch vụ hàng năm, phù hợp với chiến lược phát triển thương hiệu, đảm bảo hoàn thành đúng tiến độ mục tiêu mở cửa hàng mới.&nbsp;
- Giám sát việc quản lý và cập nhật cơ sở dữ liệu thuê mặt bằng để phục vụ cho mở rộng mạng lưới và tối ưu danh mục cửa hàng.&nbsp;
- Xây dựng và duy trì các công cụ, biểu mẫu và quy trình chuẩn hóa nhằm nâng cao hiệu quả, độ chính xác và tính nhất quán trong công tác thuê và quản lý dịch vụ.&nbsp;
- Đảm bảo tính toàn vẹn và chính xác của dữ liệu trên tất cả hệ thống và báo cáo liên quan đến hợp đồng thuê, phục vụ cho việc ra quyết định kịp thời.&nbsp;
- Cập nhật thường xuyên xu hướng thị trường, giá thuê, và các thay đổi pháp lý để chủ động điều chỉnh chiến lược hoạch định và đàm phán.&nbsp;
- Quản lý Hợp đồng Thuê (Lease Management):&nbsp;
- Dẫn dắt đội ngũ đàm phán các điều khoản thương mại và hoàn tất hợp đồng thuê với chủ nhà cho các mặt bằng mới trên toàn quốc.&nbsp;
- Đảm bảo quá trình ký kết với chủ nhà

National Lease & Service Manager

Human Resources

The HRIS Executive is responsible for assisting in the administration, configuration, and maintenance of the Human Resources Information System (HRIS). This role ensures the efficient operation of the HRIS by collaborating with various stakeholders to support system implementation while providing comprehensive user support and optimizing system functionality. The HRIS Executive will also gather user feedback to identify areas for improvement and propose solutions that enhance the overall user experience, contributing to a seamless integration of the HRIS within the organization.

Responsibilities:
System Management
<ul><li>Assist in monitoring the implementation and maintenance of HRIS software (Cadena system).</li><li>Ensure data integrity and security within the system.</li><li>Manage system upgrades and enhancements.</li><li>Conduct testing, query data, and write documentation to ensure system accuracy and efficiency.</li><li>Support the implementation of the assigned projects.</li></ul>
Data Management
<ul><li>Input and update employee data, including personal, payroll, and benefits information.</li><li>Assist in building data integrations between HR Systems, ensuring data is accurately and timely passed between systems.</li><li>Generate reports and analytics to support HR decision-making.</li><li>Ensure compliance with labor laws and data protection regulations.</li></ul>
System Improvement
<ul><li>Identify issues within the HRIS, proposing solutions to enhance system performance and user experience.</li><li>Collaborate with all teams during system implementation to ensure a smooth transition and integration.</li><li>Stay updated with Technology Trends to ensure the HRIS remains user-friendly and effective, and propose improvements accordingly.</li></ul>
User Support & Internal Training
<ul><li>Provide training and support to HR members, employees on using HRIS.</li><li>Troubleshoot and resolve issues related to the system.</li><li>Support design comprehensive training programs tailored to different user levels (e.g., HR staff, Managers and Operations team).</li><li>Provide ongoing support and assistance to employees post-training.</li><li>Serve as the point of contact for HRIS for assigned functions.</li></ul>

Human Resource Administrative

HRIS Executive

Finance

Responsibilities:
Financial Budgeting & Forecasting
<ul><li>Support FP&A Manager in building up long-term plans, financial modeling, and investment business case.</li><li>Support FP&A Manager and Department Heads to prepare detailed Annual Plan with key assumptions for both top-down and bottom-up budgets, and drive monthly rolling financial forecasting</li><li>Partner with Department Heads and other key stakeholders to provide input for monthly rolling forecasts by store, by channel, and across cost line items, ensuring forecasts are driven with clear inputs and business key assumptions</li><li>Assist in driving consistent process standardization and management across the business to improve forecast accuracy</li><li>Build and manage financial databases by organizing and analyzing a wide range of data sources</li><li>Develop cash flow forecast models and manage working capital consolidation.</li></ul>
Budget Control
<ul><li>Work on the annual financial plan by store, from revenue to EBITDA, communicate and get final alignment on the annual budget by stores. Prepare Profit and Loss consolidation by Omni-channel, by store, and by sales format.</li><li>Monthly analyze actual financial results vs. the forecast, performing gap analysis with clear explanations of variances compared to forecast, Annual Operating Plan, and previous years.</li><li>Closely monitor the monthly budget to ensure spending is on track with the approved budget, ensuring all variances against the budget are well explained and clearly presented with insights.</li><li>Collaborate with Accounting, Operations, and other teams to ensure alignment on financial plans, budgets, and performance.</li></ul>
Financial Reporting
<ul><li>Build and deliver standardized management reporting packages to provide leadership with a comprehensive view of business performance.</li><li>Prepare data and information for long-term plans, Annual Operating Plan, Monthly Financial Review, and Quarterly Business Review.</li><li>Support sales and financial preparation for monthly financial reviews and quarterly business reviews.</li><li>Identify opportunities to streamline and automate financial forecasting and reporting processes to reduce manual work and improve efficiency. Work on automation and technology application for management reports.</li><li>Provide ad-hoc analysis, materials, and financial support as requested for Board Meetings and other business needs</li></ul>

Financial Reporting
<ul><li>Build and deliver standardized management reporting packages to provide leadership with a comprehensive view of business performance.</li><li>Prepare data and information for long-term plans, Annual Operating Plan, Monthly Financial Review, and Quarterly Business Review.</li><li>Support sales and financial preparation for monthly financial reviews and quarterly business reviews.</li><li>Identify opportunities to streamline and automate financial forecasting and reporting processes to reduce manual work and improve efficiency. Work on automation and technology application for management reports.</li><li>Provide ad-hoc analysis, materials, and financial support as requested for Board Meetings and other business needs.</li></ul>
Finance Project and Ad-hoc requirement: Provide support for finance projects as assigned by Line Manager&nbsp;

3 years

Banking/Finance/Investment

FP&A Senior Analyst

Job Overview:
Market Insight Manager will lead all research projects for Highlands brand (café chain & CPG) to develop deep market/ consumer/ shopper/ customer insights to identify growth opportunity, validate hypothesis and offer solutions that inform brand/ execution/ business strategies.

Job Description:
Market Research & Insights Generation
<ul><li>Lead all research projects for Highlands brand (café chain & CPG), both tracking and customized adhoc, including working with cross-function stakeholders to understand business challenges/ questions, working with research agencies to execute comprehensive research projects (qualitative and quantitative) to provide valuable data, breakthrough consumer insights and actionable recommendations that guide business/ marketing strategies leading to business growth. Ensuring all projects are delivered on time and maintain high data quality standards.</li><li>Collaborate with company-owned and franchised operators to understand consumer trends. This includes providing insights as well as receiving critical information from consumers and operators.</li><li>Support international expansion by conducting market research and competitive intelligence gathering to understand customer preferences, behaviors, and market dynamics in new markets (if any), to inform market entry strategies, product localization, and marketing campaigns.</li></ul>
Strategic & Tactical Recommendations 
<ul><li>Uncover consumer perceptions, behavior, and other insights to evaluate the company's current market position, provide both strategic and tactical recommendations that will drive action and impact business growth. </li><li>Lead analysis & reports on business and marketing initiatives’ performance to optimize the effectiveness of marketing campaigns, promotions, brand/ pricing strategies, Loyalty program, and other commercial initiatives.</li><li>Provide integrated analysis & strategic guidance by connecting the dots across various research sources to build a comprehensive consumer story and recommend opportunities to support stakeholder committees/ meetings, advocate for consumer data driven decision making.</li><li>Assist the Head of SP&I in Annual Operating Plan (AOP) process by leading business diagnostic incorporating consumer insights and strategic priorities to align marketing budgets with overall business objectives.</li></ul>
Insights Capability Building
<ul><li>Lead the development & implementation of an integrated insights & information platform (data management, analytics tools, reporting dashboards, and technologies) to enhance data collection, analysis, and knowledge management.</li><li>Stay up to date on consumer trends, continuously analyze market dynamics, promote new methodologies and analytics tools that can drive innovation for the Management team. </li><li>Stay on the leading edge of research system and capabilities. Drive the process simplification.</li><li>Provide cross functional team with appropriate training in the effective use of research systems/ methodologies and information analysis.</li></ul>
Budget & Stakeholder Management
<ul><li>Manage research budget and resources to deliver initiatives on time and within approved parameters.</li><li>Develop & maintain good working relationship with internal clients (Marketing team, Operations, etc.) & external suppliers (e.g., research agencies) to obtain a thorough understanding of market needs from a consumer standpoint. Ensure the highest level of satisfaction, and drive effectiveness & cost efficiency of all research projects.</li></ul>

Market Insights Manager

Mục tiêu công việc: <ul><li>Hỗ trợ đội ngũ Chăm Sóc Khách Hàng trong việc tiếp nhận, xử lý và theo dõi phản hồi của khách hàng trên các kênh giao tiếp chính thức của Highlands Coffee; đảm bảo thông tin được ghi nhận chính xác, phản hồi đúng thời hạn và chuyển đến đúng bộ phận phụ trách. </li><li>Góp phần duy trì chất lượng dịch vụ, nâng cao sự hài lòng của khách hàng và xây dựng hình ảnh thương hiệu Highlands Coffee chuyên nghiệp, tận tâm.</li></ul>
Mô tả công việc:
Tiếp nhận và phản hồi khách hàng: <ul><li>Tiếp nhận và xử lý các yêu cầu, thắc mắc, góp ý và khiếu nại của khách hàng qua Email, Hotline, Fanpage, Help Center, Highlands Coffee App và các kênh được phân công.</li><li>Soạn thảo nội dung phản hồi bằng văn phong chuyên nghiệp, thân thiện, đồng cảm và phù hợp với tiêu chuẩn giao tiếp của thương hiệu.</li><li>Cung cấp thông tin chính xác về sản phẩm, dịch vụ, chương trình khuyến mãi, voucher, ứng dụng và các chính sách liên quan.</li><li>Chủ động tìm hiểu thông tin cần thiết để hỗ trợ khách hàng, đảm bảo phản hồi rõ ràng, đầy đủ và đúng thời hạn. </li></ul><ul><li>Ghi nhận và theo dõi phản hồi Ghi nhận đầy đủ thông tin khách hàng, nội dung phản hồi, cửa hàng liên quan, nhóm vấn đề và tình trạng xử lý trên hệ thống hoặc biểu mẫu được quy định.</li><li>Phân loại phản hồi theo nhóm vấn đề như chất lượng sản phẩm, thái độ phục vụ, thời gian chờ, tính chính xác của đơn hàng, vệ sinh an toàn thực phẩm, giao hàng và chương trình khuyến mãi.</li><li>Theo dõi tiến độ xử lý các trường hợp đang chờ phản hồi từ cửa hàng hoặc các bộ phận liên quan.</li><li>Đảm bảo thông tin được cập nhật đầy đủ và hồ sơ vụ việc được lưu trữ theo quy trình. </li></ul>
Phối hợp xử lý vụ việc <ul></ul><ul><li>Chuyển tiếp phản hồi đến cửa hang hàng hoặc quản lý trực tiếp theo quy trình phân công. </li><li>Theo dõi phản hồi từ các bên phụ trách và phối hợp hoàn tất vụ việc theo hướng dẫn của quản lý trực tiếp.</li><li>Chủ động báo cáo các trường hợp quá hạn, phản hồi tiêu cực nghiêm trọng hoặc có nguy cơ ảnh hưởng đến trải nghiệm khách hàng và uy tín thương hiệu.</li><li>Chuyển cấp kịp thời đối với các vấn đề liên quan đến an toàn thực phẩm, chất lượng sản phẩm nghiêm trọng, an toàn khách hàng, pháp lý hoặc truyền thông; không tự ý đưa ra kết luận hay cam kết vượt thẩm quyền.</li></ul>
Hỗ trợ báo cáo và cải tiến dịch vụ <ul><li>Tổng hợp dữ liệu phản hồi khách hàng theo biểu mẫu và thời hạn được yêu cầu.</li><li>Hỗ trợ cập nhật báo cáo số lượng phản hồi, nhóm vấn đề, tình trạng xử lý và các trường hợp cần theo dõi. </li><li>Ghi nhận những vấn đề lặp lại hoặc xu hướng phản hồi đáng chú ý để báo cáo quản lý.</li><li>Thực hiện các công việc hành chính và nhiệm vụ hỗ trợ khác theo sự phân công của quản lý trực tiếp.</li></ul>

High School

Less than 1 year

Customer Service (Part-time)

Licensing & Compliance

Brief summary of job profile:
The Compliance Executive is responsible for handling assigned licensing and regulatory matters, government liaison, dispute resolution and commercially focused legal support. The role combines strong legal fundamentals with financial and numerical acumen to assess legal and commercial exposure, quantify claims and costs, and provide practical recommendations. 
Key Accountabilities:
Licensing & Government Relations (40%)
<ul><li>Manage and obtain assigned licenses, permits, certificates and regulatory approvals, including business licenses, retail establishment licenses, food safety, construction, fire prevention and fighting, environmental and other operational permits.</li><li>Work directly with competent authorities; prepare and submit licensing dossiers, clarify regulatory requirements, track progress, and escalate risks, issues or bottlenecks as appropriate.</li><li>Maintain a complete licensing tracker, renewal calendar and supporting dossier database; ensure licenses and approvals are obtained and renewed on time to support store openings and continued operations.</li></ul>
Dispute Resolution & Proceedings (25%)
<ul><li>Assist in handling commercial disputes from initial assessment through negotiation, settlement, and support court litigation or arbitration proceedings as required.</li><li>Coordinate evidence collection, liaise with external counsel and internal stakeholders; prepare claims, responses, chronologies and hearing materials. </li><li>Assess & quantify principal, interest, damages, penalties, & costs; support the evaluation of settlement scenarios and their commercial and financial implications.</li></ul>
Commercial Legal & Contract Support (20%)
<ul><li>Draft, review and negotiate commercial contracts and transaction documents, including construction, procurement, services, real estate, leasing and other agreements assigned by the business.</li><li>Identify legal, financial and operational risks; provide practical recommendations on contract terms and commercial implications.</li></ul>
Compliance & Stakeholder Support (15%)
<ul><li>Provide legal and compliance guidance to business functions on applicable laws, regulations, internal policies and compliance requirements.</li><li>Support the handling of incidents, inspections and regulatory inquiries; identify compliance gaps, propose corrective actions and preventive controls.</li><li>Prepare concise legal/ compliance management reports risk assessments and decision papers.</li></ul>

Legal

Compliance Executive

Supply Chain

Summary of job profile:

Be responsible of end-to-end planning process from bean to cup for Highland coffee and act as a key business partner between supply chain and business stakeholders (MKT, Ops, Fin, Expansion…)
Key Accountabilities
 Demand Planning:&nbsp;
- Analyse historical data and cleansing outliers&nbsp;
- Generate baseline forecast by products by stores for Highland system wide&nbsp;
- Work with relevant stakeholders (MKT, Operations) to understand demand drivers to build the best forecast model&nbsp;
&nbsp;Supply Planning:&nbsp;
- Work out supply planning for raw material and packaging materials&nbsp;
- Work with team to advise the optimal safety stock&nbsp;
- Follow up supply plan and control&nbsp;
Fulfilment PO Inventory:&nbsp;
- Monitor stock health and ensure inventory meet target and maximize service level&nbsp;
Report:&nbsp;
- Daily tracking dashboard&nbsp;
- Monthly forecast accuracy&nbsp;
- Monthly inventory report&nbsp;
- PO fulfilment rate

More than 5 years

Supplies/Equipment/Purchases

Senior Demand Forecasting Manager

Brief summary&nbsp;of job profile:

This role is responsible for:&nbsp;<ul><li>Leading the Supply Chain customer care operations team to provide the best service to stores and customers.&nbsp;</li><li>Ensuring right stock availability, right time, and right quality.</li><li>Monitoring data and metrics to drive operational efficiency and cost-effectiveness.</li></ul>
Key Accountabilities:
Planning and Budgeting&nbsp;<ul><li>Develop a comprehensive plan of the customer care operations team to support the seamless integration and optimization of purchasing, logistics, and store operations.&nbsp;</li><li>Propose the budget, resources allocation, priorities setting, and oversee the execution of the plan & budget management.&nbsp;</li><li>Continuously evaluate and refine the plan & budget based on changing market conditions and customer demands.</li><li>Track and manage key supply chain efficiency metrics, such as cost-to-serve, to identify opportunities for optimization and cost reduction.</li></ul>
Operational & Inventory Management&nbsp;<ul><li>Oversee the day-to-day supply chain operations, including monitoring inventory management processes, managing the order fulfillment process, and ensuring accurate PO placement and pricing to maintain optimal stock availability and achieve targeted on-time and in-full (OTIF) delivery performance at stores.&nbsp;</li><li>Drive continuous improvement across end-to-end order management lifecycle, identifying root causes for performance gaps and delivering results through scalable solutions · Identify and implement best practices to optimize inventory management, distribution, and product availability.&nbsp;</li><li>Partner with QA/QC to ensure compliance with relevant policies, regulations, and industry standards (labeling, Halal, ingredient content…).&nbsp;</li><li>Facilitate new product rollouts, LTOs, deletions, and transitions with distributors and suppliers. Identify risks and propose solutions to support supply in meeting demand.&nbsp;</li><li>Gather and incorporate customer feedback to enhance the overall customer experience.&nbsp;</li></ul>
SC Stakeholder Management&nbsp;<ul><li>Serve as the primary point of contact for stores to address all supply chain-related issues, collaborating with cross-functional teams (including store operations, procurement, and suppliers) to resolve problems.&nbsp;</li><li>Drive the collaboration with Procurement key sourcing activities, milestones and manage supplier relationship to provide a steady supply, availability and efficient production lead times maintaining brand specifications.&nbsp;</li><li>Develop partnerships across key stakeholders including Store Operations, Marketing, Product Innovation, Planning and Finance to leverage best practices and create cross-functional alignment.&nbsp;</li><li>Lead the implementation of administrative processes and procedures to ensure smooth day-to-day operations of the function.</li></ul>

Operations Supply Chain Senior Manager

Marketing

The Data Analyst is responsible for developing & implementing data analyses, data collection systems that optimize statistical efficiency and quality while ensuring the accuracy of datasets in the data warehouse. This role will also support cross-functional teams in interpreting data, analyzing results, and building dashboards & reports to ensure that business performance is tracked and reported accurately.

Key Accountabilities
Manage and Enhance Internal Sales Database
<ul><li>Define, prepare, and perform Extract, Transform, Load (ETL) processes to ensure comprehensive data availability.</li><li>Develop and implement effective data analyzes and collection systems to enhance statistical efficiency.</li><li>Assist the Business Analyzing Manager in executing analyzes and reports on the performance of business and marketing initiatives to optimize the effectiveness of marketing campaigns, promotions, pricing strategies, loyalty programs, and other commercial initiatives.</li><li>Conduct regular audits and validation checks to ensure data integrity and accuracy, promptly identifying and resolving discrepancies.</li><li>Provide analytical support for ad-hoc requests and special projects as needed.</li></ul>
Business analysis
<ul><li>Work closely with cross-functional teams to understand their data needs, develop automated update templates, provide analytical support, and assist in interpreting data to derive actionable insights.</li><li>Assist Head Strategic Planning & Insights in providing data, comprehensive analysis for research waterfall, annual business review, Must win strategic pillars, routine monthly/quarterly business review and committee.</li></ul>
CRM first party data analytics
<ul><li>Support channel marketing to analyze CRM 1st party data on monthly basics, to enhance loyalty segmentation strategy and execution plan.</li></ul>

Others

Data & Business Intelligence Analyst

Hoàng Thị Lai

- Di chuyển đến các cửa hàng trong khu vực Miền Bắc để sửa chữa, bảo trì thiết bị
- Kiểm tra, sửa chữa điều hòa, tủ lạnh, tủ mát, tủ đông và các thiết bị điện lạnh khác
- Thực hiện bảo dưỡng định kỳ, đảm bảo thiết bị hoạt động ổn định
- Tiếp nhận và xử lý các sự cố kỹ thuật phát sinh tại cửa hàng
- Hỗ trợ lắp đặt, setup thiết bị điện lạnh cho các cửa hàng mới mở
- Kiểm tra, chạy thử và đảm bảo thiết bị hoạt động tốt trước khi khai trương
- Phối hợp với quản lý cửa hàng và các bộ phận liên quan để xử lý sự cố
- Theo dõi tình trạng thiết bị, đề xuất thay thế linh kiện khi cần thiết
- Quản lý vật tư, công cụ và báo cáo kết quả sửa chữa, bảo trì
- Thực hiện các công việc kỹ thuật khác theo sự phân công của quản lý

Intermediate

1 year

1. OVH Hiring
2. SEC Hiring
3. Mini/Ad-hoc Project Hiring

HC_NORTH HIRING

Thành phố Hà Nội

Nhân viên kỹ thuật bảo trì (mảng điện lạnh)

Job Purpose:&nbsp;Lead end-to-end supply chain execution for the North region, ensuring every store receives the right products, in full and on time, from DC to shelf. The role converts the national one-number plan into disciplined regional execution, protects store availability, keeps inventory within agreed Min–Max levels, drives vendor service performance, and builds a capable, accountable regional team. Key Responsibilities:<ul><li>Regional store service & execution: Own the end-to-end DC-to-store execution rhythm for the North region, ensuring stores receive the right products on time through disciplined dispatch planning, delivery monitoring, issue escalation and service recovery.</li><li>Inventory health & on-shelf availability: Maintain strong inventory discipline across DC and stores by managing Min–Max compliance, stock balancing, slow-moving and ageing inventory, while protecting store availability and customer-facing service quality.</li><li>New store opening readiness: Coordinate opening stock preparation, allocation, delivery readiness and early-life replenishment for all new stores in the region, aligning Planning, Commercial, Projects, DC and Store Operations.</li><li>Vendor, logistics & cost performance: Work with Procurement, vendors and logistics partners to improve supply reliability, delivery discipline, claims handling and regional operating cost control.</li><li>Planning alignment & business communication: Translate national planning direction into regional execution, provide market insights and supply risks back to HQ Planning, and support demand/supply discussions with clear, fact-based input.</li><li>Team leadership & operational governance: Lead and develop the regional supply chain team, build execution discipline, standardized SOPs, strengthen ERP and master-data governance, and maintain action-oriented performance follow-up.</li><li>Decision authority: Approves regional dispatch and allocation decisions within agreed rules, DC/store operating SOPs, team assignments and overtime. Escalates cross-region trade-offs, policy exceptions and material service risks to SC Planning & Service. </li></ul>

Regional Supply Chain Manager

<h2>Job Purpose</h2>
Own Highlands Coffee's brand voice and content narrative across all touchpoints — from campaign manifesto to daily social copy. Act as the bridge between brand strategy and creative execution, ensuring every word the brand puts out is purposeful, culturally resonant, and on brand.
<h2>Key Responsibilities</h2><h3>Social Content Development</h3><ul><li>Develop campaign key messages, social captions, headlines, and taglines aligned to the campaign's strategic idea.</li><li>Write short-form video scripts, KOC content review, POSM copy, social contents, and other communication materials.</li><li>Write trend-driven, shareable short-video scripts and hooks designed to spark organic reach, not just execute a brief.</li><li>Translate creative briefs and brand strategy into copy that is clear, differentiated, and culturally sharp — in both Vietnamese and English.</li></ul>
<h3>Social Content Development</h3>
<ul><li>Create and refine social content ideas for Facebook, TikTok, Instagram, and app channels.</li><li>Partner with the Media Executive and Creative/Design to ensure copy and content ideas work together, not in silos.</li><li>Act as the guardian of Highlands' tone of voice across daily content, campaigns, product launches, promotions, and brand announcements.</li><li>Build and maintain a lightweight tone-of-voice reference to keep agencies and freelancers aligned without slowing output.</li><li>Work with creative agencies, social agencies, and KOC/KOL teams to develop and finalize communication materials.</li><li>Represent the brand's voice in creative reviews and defend narrative discipline when campaigns scale across many content pieces.</li><li>Review and polish agency and freelancer copy for quality, clarity, and consumer appeal before publishing.</li><li>Flag off-brand or inconsistent messaging early, with clear, actionable feedback.</li></ul>
<h3>Brand Voice & Communication Consistency</h3><ul><li>Act as the guardian of Highlands' tone of voice across daily content, campaigns, product launches, promotions, and brand announcements.</li><li>Build and maintain a lightweight tone-of-voice reference to keep agencies and freelancers aligned without slowing output.</li></ul>
<h3>Agency & Cross-functional Collaboration</h3><ul><li>Work with creative agencies, social agencies, and KOC/KOL teams to develop and finalize communication materials.</li><li>Represent the brand's voice in creative reviews and defend narrative discipline when campaigns scale across many content pieces.</li></ul>
<h3>Content Quality Control</h3>
<ul><li>Review and polish agency and freelancer copy for quality, clarity, and consumer appeal before publishing.</li><li>Flag off-brand or inconsistent messaging early, with clear, actionable feedback.</li></ul>
 
<h2> </h2>

Advertising/Marketing/PR

Copywriter

The FP&A Manager – Retail Performance & Network is responsible for driving financial performance across Highlands Coffee’s store network and leading strategic analysis on store profitability, expansion, and portfolio optimization. This role acts as a strategic finance partner to Operations, Store Development and Expansion teams, ensuring that each store delivers sustainable profitability while supporting data-driven decisions on new store openings, closures, relocations, and format strategy. The position plays a critical role in shaping Highlands Coffee’s network growth and maximizing return on invested capital in a highly competitive F&B retail environment.<ul><li>Store Profitability Management: Own and manage store-level P&L analysis across the entire network including COO and Franchise stores. Monitor key drivers of profitability including revenue, COGS and waste, labor cost and productivity, occupancy cost (rent, cam, utilities). Identify performance gaps and provide actionable recommendations to improve store margins. Lead deep-dive analysis on underperforming stores, high-performing stores (best practices replication), store quartile analyst. Support Operations in driving store level efficiency and cost optimization.</li><li>Network & Expansion Planning: Partner with Expansion, SRO and RRR team to evaluate new store openings (NSO), store relocation, renovation, refresh and closure. Build and maintain financial models for new store investment (ROIC, IRR, Payback, Sales/Investment), break-even and ramp-up analysis. Support long-term network planning for different store format strategies.</li><li>Financial Planning & Forecasting: Lead budgeting and forecasting processes for COO store revenue and profitability (rent, labor, oce, depreciation) and new store pipeline. Develop driver-based models linking Store KPIs with financial outcomes (sales, margin, ebitda). Perform variance&nbsp;analysis (Actual vs Budget vs Forecast vs. prior periods) by stores, by region and network level.</li></ul><ul><li>Performance Reporting & Insights: Design and managing dashboards for NSO performance, store profitability and contribution (Quartile Analysis), comp growth, new store performance vs approved BOE. Provide monthly and quarterly business reviews with clear insights, root-cause analysis, and actionable recommendations. Analyze key operational KPIs (CSAT, FSC) and linkage to financial performance. </li><li>Capital Allocation & Investment Governance: Evaluate Box Economics (BOE) of store investments (NSO) and store reinvestment (RRR) and ensure optimal capital allocation. Prioritize investment opportunities based on return metrics (ROIC, IRR, payback, sales/capex) and strategic fit. Monitor post-investment performance vs business case. Support senior management in making informed investment decisions.</li><li>Cross-functional Collaboration: Partner closely with Operations (store performance improvement), SRO and Expansion (site selection and expansion), marketing (impact of campaigns on store traffic). Act as a bridge between finance and business teams to drive performance accountability.</li><li>Leadership & Team Development: Build and mentor a high-performing FP&A – Retail Performance & Network Team.</li></ul>

FP&A Manager – Retail Performance & Network

Catering

Brief summary of job profile:
Responsible for studying and analysing relevant information & data to identify optimal market opportunities, trade areas, sites, & investments, ensuring that the team makes the right decision regarding location selection.
Key Accountabilities
Research Market & Analysis (70%)
<ul><li>Conduct comprehensive research, gather data about markets, trade areas, sites, and investments to find out potential locations.</li><li>Conduct location analysis & provide proposals to support HOD/Team to make informed decisions regarding location selection.</li><li>Utilize various analytical tools and methodologies to assess and compare potential locations based on predetermined criteria.</li></ul>
Data & Reporting (20%)
<ul><li>Complete market reports & potential trade areas of assigned areas. </li><li>Ensure accurate and timely reporting of site analysis results to support decision-making processes.</li><li>Update Store Analog Data.</li></ul>
Store Performance Review (10%)
<ul><li>Conduct NSO/ store performance analysis vs. the target on a yearly basis.</li><li>Analyze financial and operational data to assess NSO performance, identify areas for improvement, and provide recommendations for optimization</li></ul>

Quận 2

Site Analysis Executive